So sad

I've need had any problems with mfc but when I needed a settlement amount.. thats when it changed!. I had to get a refund and told to wait 14 days.. I've need had the opportunity to hold my car payment for 14 days....so why then must we wait.. the staff I spoke to said they would escalate the matter and when I called again the other agent said it was not so... Please change the policy as well don't get interest for money that you as a company owe us but you take interest for just one day.. ********** 0002