So Called "Resolution Specialist" Pat Singh

If possible I would give them less. On 31 March 2023 they requested proof of insurance. I sent it to them that same day. They rep**** on the 4th of April that it has been received and did not say anything else. On 14 May 2023 I had to send it again, and then on Saturday 27th of May I get an email saying that they are adding R400 and something to my debit order. I phoned them and they said I should send an email saying I do not want this added. Only after that did I receive an mail saying the proof I sent was incorrect. I phoned their so called "Resolution Specialist" Pat Singh and she said that it is incorrect because my proof is 1 - In afrikaans (I am with Virseker, AN AFRIKAANS INSURANCE! and 2 it needs to be from Auto & General. I then had to phone Virseker and asked that they phone Pat to find out what is wrong, just for Pat to turn around and now suddenly accepting the proof I had already sent 3 times.

Now they are still deducting the R400 some odds from my account even though it was their bad service and their mistakes that caused this and they just say they can not do anything about this or stop the money from going off. Only response I got was "Sorry for the inconvenience"