CM
Christa M
1 reviews | Active since Aug 2011
06 Nov 2015, 12:49
Sit & wait 45 minutes to speak to an agent!!!
This must be the WORST Customer Care Call Centre! I have been sitting for 45 minutes listening to the same nasty bit of music and a voice telling: \Your call has been rooted to the next available agent".<br> For crying out loud --- 45 MINUTES!!!!<br> What is this call costing?? And I have to hold on to enquire whether MFC received a settlement from my insurers.<br> I expect a call back - this is ridiculous to sit and wait for such a long time"""
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Replies (1)
Motor Finance Corporation's replyOfficial
09 Nov 2015, 07:38Hello ChristaMcEvoy,
Dear ChristaMcEvoy
I apologise for the poor service received and the dissatisfaction caused.
Kindly note we will investigate the matter and provide you with feedback in connection with the settlement as mentioned above.
Kind regards
Farzaana Bhikhoo
Client Value Management
***
Dear ChristaMcEvoy
I apologise for the poor service received and the dissatisfaction caused.
Kindly note we will investigate the matter and provide you with feedback in connection with the settlement as mentioned above.
Kind regards
Farzaana Bhikhoo
Client Value Management
***
Motor Finance Corporation's reply09 Nov 2015, 07:38
Official
Hello ChristaMcEvoy,
Dear ChristaMcEvoy
I apologise for the poor service received and the dissatisfaction caused.
Kindly note we will investigate the matter and provide you with feedback in connection with the settlement as mentioned above.
Kind regards
Farzaana Bhikhoo
Client Value Management
***
Dear ChristaMcEvoy
I apologise for the poor service received and the dissatisfaction caused.
Kindly note we will investigate the matter and provide you with feedback in connection with the settlement as mentioned above.
Kind regards
Farzaana Bhikhoo
Client Value Management
***