SHOCKING SERVICE FROM THE 'CARE' EMAIL ADDRESS

On the 14th of September I received an SMS stating that MFC would like to debit my account on the 20th to match my salary date. (Salary and mandate signed for the 25th of every month) If you would like to keep at the original payment date reply with OPT OUT by 17/09/2024 which I duly did. On the 20th of September my account was debited and with there not being sufficient funds I incurred bank charges to the sum of R150.00 this happened on the 23rd of September as well another R150.00. I have been going back and forth trying to fix this. Supp**** all documents as requested. And today I am still having the same conversation via their care email address. I have called spoken to 7 different people whilst holding for 20 minutes at a time with no resolution. I have had enough now.

IRRITATED CUSTOMER