Shocking service from MFC

I have had finance with MFC since 2015, i paid every installment on time & never missed a payment. I went on maternity leave in 2017, followed the correct procedures & got approved, to which they extended my finance term by 3 months. The entire country went on lockdown & amongst others, i was unable to pay my installments, i submitted everything via debt review (started debt review in 2018, also, never missed a payment) heard nothing from debt review or MFC throughout lockdown. Mid August i attempted to contact MFC, for myself & my husband (both have vehicles with MFC) i have proof of calls, reference numbers, emails. An agent calls him on 28 August to tell him he 'he better make payment' by 31 August otherwise they will repossess the vehicle (i still haven't been contacted for my vehicle). Now, i would love to know - on what planet, in today's world of majority of people receiving no income for the last 5 months, does anyone have funds laying around to pay within 2 business days. i have emailed our consultant numerous times, as apparently he is the only one that handles our account. no response. Very shocking service MFC!!!! definitely will not be using you again or referring you on. I still have no communication for my account, but my husband keeps on getting smses to contact a new consultant, no phone calls or anything, just phone us back.