Shocking Service

I took a Power-up policy which covers me up until 28 June 2025 and took the car in for service that same day, the dealer failed to do the necessary admin for this claim, the Power-up claims department isn't open on Saturdays, I had to pay for the car to be released to me. Now I am trying to submit a claim and am being send all over, all sorts of technicalities are being mentioned and no solution is being provided. Funny how when the policy is sold everyone is SO helpful, come time to claim you will be shocked by the response.