CM
Cate M
1 reviews | Active since Mar 2019
11 Apr 2019, 20:25
Shocking inhumane service
I recently called MFC and asked that they freeze my car installments for at least 2 or 3 months as I'm going through financial troubles and wouldn't want to miss my monthly repayments. They suggested that I send them documents supporting this which I did. Yesterday got a call that they declined my request because in still employed and receiving an income. After 3 years of paying religiously without missing not a single payment. I asked the consultant that called me if it is okay for me to miss the 2 coming payments since they refused to help me. Her answer was that she woke a note . So MFC wants me to miss payments so they can repossess the car.not willing to help out for at least 2 months for a loyal client.
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Replies (3)
Motor Finance Corporation's replyOfficial
12 Apr 2019, 08:38Dear Mygirl01
We acknowledge receipt of your complaint.
Your complaint has been assigned to a service resolution specialist for perusal.
You will receive a call shortly.
Kind Regards
Sharyl Naicker
Client Value Management
We acknowledge receipt of your complaint.
Your complaint has been assigned to a service resolution specialist for perusal.
You will receive a call shortly.
Kind Regards
Sharyl Naicker
Client Value Management
Motor Finance Corporation's reply12 Apr 2019, 08:38
Official
Dear Mygirl01
We acknowledge receipt of your complaint.
Your complaint has been assigned to a service resolution specialist for perusal.
You will receive a call shortly.
Kind Regards
Sharyl Naicker
Client Value Management
We acknowledge receipt of your complaint.
Your complaint has been assigned to a service resolution specialist for perusal.
You will receive a call shortly.
Kind Regards
Sharyl Naicker
Client Value Management
CM
Cate M's updateReviewer Update
12 Apr 2019, 09:50I did receive the call this morning again from same consultant who is definitely not a resolution specialist . It is the same consultant who gave me feedback on the 10th and told me that management said I must rather contact my bank k for a loa n. Drown myself in debt. Now MFC is asking for impossible things so they can decline. My mother who is in the rural area that goes to a local clinic.. must now go and request a letter stating that she is sick. Then find means to forward it to me . The kind of financial institutions we deal with. No client centricity or humanity whatsoever. They push clients to have more debts so they can keep earning interest. There are so many people that deliberately miss or reverse payments . Law abiding citizens who pays their debts on time get punished for those. I will repeat this.. I have never and I mean not even once missed a payment in the last three years. Shocking...if it is not high interests that they charge us.. it is this type of service we receive. I was taught that always contact the institution and make arrangements instead of just missing payments and risk having your house or are repossessed
CM
Cate M's update12 Apr 2019, 09:50
Reviewer Update
I did receive the call this morning again from same consultant who is definitely not a resolution specialist . It is the same consultant who gave me feedback on the 10th and told me that management said I must rather contact my bank k for a loa n. Drown myself in debt. Now MFC is asking for impossible things so they can decline. My mother who is in the rural area that goes to a local clinic.. must now go and request a letter stating that she is sick. Then find means to forward it to me . The kind of financial institutions we deal with. No client centricity or humanity whatsoever. They push clients to have more debts so they can keep earning interest. There are so many people that deliberately miss or reverse payments . Law abiding citizens who pays their debts on time get punished for those. I will repeat this.. I have never and I mean not even once missed a payment in the last three years. Shocking...if it is not high interests that they charge us.. it is this type of service we receive. I was taught that always contact the institution and make arrangements instead of just missing payments and risk having your house or are repossessed
CM
Cate M's updateReviewer Update
12 Apr 2019, 15:04did receive the call this morning again from same consultant who is definitely not a resolution specialist . It is the same consultant who gave me feedback on the 10th and told me that management said I must rather contact my bank k for a loa n. Drown myself in debt. Now MFC is asking for impossible things so they can decline. My mother who is in the rural area that goes to a local clinic.. must now go and request a letter stating that she is sick. Then find means to forward it to me . The kind of financial institutions we deal with. No client centricity or humanity whatsoever. They push clients to have more debts so they can keep earning interest. There are so many people that deliberately miss or reverse payments . Law abiding citizens who pays their debts on time get punished for those. I will repeat this.. I have never and I mean not even once missed a payment in the last three years. Shocking...if it is not high interests that they charge us.. it is this type of service we receive. I was taught that always contact the institution and make arrangements instead of just missing payments and risk having your house or are repossessed
CM
Cate M's update12 Apr 2019, 15:04
Reviewer Update
did receive the call this morning again from same consultant who is definitely not a resolution specialist . It is the same consultant who gave me feedback on the 10th and told me that management said I must rather contact my bank k for a loa n. Drown myself in debt. Now MFC is asking for impossible things so they can decline. My mother who is in the rural area that goes to a local clinic.. must now go and request a letter stating that she is sick. Then find means to forward it to me . The kind of financial institutions we deal with. No client centricity or humanity whatsoever. They push clients to have more debts so they can keep earning interest. There are so many people that deliberately miss or reverse payments . Law abiding citizens who pays their debts on time get punished for those. I will repeat this.. I have never and I mean not even once missed a payment in the last three years. Shocking...if it is not high interests that they charge us.. it is this type of service we receive. I was taught that always contact the institution and make arrangements instead of just missing payments and risk having your house or are repossessed