Shocking customer service - Nedbank / MFC

Wow i have never in my life seen such bad customer service in the history of my financed car history. My car received two offers from people that want to buy it due to my temporary financial issues. To get MFC to finalize the process is like pushing a car without wheels. I have spent airtime been transferred from one agent to the next without luck. What happened to customer service have we lost it seriously. I went to their Meadowdale offices to leave the vehicle there as no one wants to help and was turned away by security. WIll never ever use this car finance house anymore.