MM
Masechaba M
1 reviews | Active since Jan 2010
12 Nov 2019, 05:48
Shocking customer service!
I sent an email in mid October, every time I followed up I was told I would get feedback within 48 working hours. After 11 working days, I got a call from a lady but I was off to a meeting and asked that she call me back in an hour. Her response and attitude shocked me. She told me she would see if she could but if I don’t call her back, I should call in. It’s working day 15 and she never called me back. My questions were clear and if I have to deal with rude MFC employees on the phone, please can you rather respond to my email.
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Motor Finance Corporation's replyOfficial
12 Nov 2019, 11:16Dear Masechaba
We acknowledge receipt of your complaint.
Your complaint has been assigned to a service resolution specialist for perusal.
You will contacted shortly to have your complaint addressed.
Kind Regards
Client Value Management
We acknowledge receipt of your complaint.
Your complaint has been assigned to a service resolution specialist for perusal.
You will contacted shortly to have your complaint addressed.
Kind Regards
Client Value Management
Motor Finance Corporation's reply12 Nov 2019, 11:16
Official
Dear Masechaba
We acknowledge receipt of your complaint.
Your complaint has been assigned to a service resolution specialist for perusal.
You will contacted shortly to have your complaint addressed.
Kind Regards
Client Value Management
We acknowledge receipt of your complaint.
Your complaint has been assigned to a service resolution specialist for perusal.
You will contacted shortly to have your complaint addressed.
Kind Regards
Client Value Management