SHOCKING CUSTOMER SERVICE.

I laid a formal complaint to MFC on the 11 July 2023.

The first communication I got from MFC (Chantell Erasmus) was on 15 July 2023, stating the matter would be investigated and someone from MFC will be in contact with me. No one from MFC has attempted to contact me or try and remedy the situation.

I sent her a follow email on 24 July 2023 and again on 26 July 2023 - to which she did not respond. She is also not taking any of my calls.

It is just really shocking, quick to take your debit order each month, but when it comes to Customer Satisfaction or assisting in any regard, all you get is radio silence.