Shameful, shameful, shameful customer service.

I am completely appalled at the so-called "customer service" I received from MFC over the past week. Whenever my debit order date falls on a Sunday, the debit order for my account is simply not processed, unlike other debit orders that move to the next or sometimes the previous business day.

This month, I manually paid the installment and on the same day (2020-11-11) the debit order was finally processed, thus leaving me having to get my manual payment refunded. The timeline for this refund looks thus:

2020-11-11: Called the number, advised that I need to call them the next day when the payment reflects on their account.

2020-11-12: Called the number, as instructed, advised that I need to call them the next day when the payment reflects on their account, which is odd, because a Nedbank to Nedbank payment reflects on the receiving party's account immediately.

2020-11-13: 1st call: Advised that the payment did reflect on their account and that it would be processed within 48-72 hours.

2nd call: Received a call from MFC, advising that I first need to submit a copy of my bank statements to ensure that the debit order was not reversed.

2020-11-16: Called the number, mailed statements not processed yet.

2020-11-17: 1st call, 15:45: Informed that the mailed statements have not been processed yet and when I insisted to speak to a line manager or team leader, I was advised that someone would call me within a few minutes. Nobody ever did.

2nd call, 16:05: Informed that the refund has been "sent for release" and that the money will reflect in my account within 48-72 hours. Since this is, again, Nedbank to Nedbank, it is supposed to be immediate.

2020-11-18: No refund.

2020-11-19: 1st call: Informed that the refund has been "released," but that it has not been processed yet and that the money would reflect in my account within 48-72 hours.

Look, I understand that large corporations and companies have processes and procedures to follow, but this is pathetic to the point of being ridiculous and whenever I insist to speak to someone in charge, the agent at the call center either doesn't respond at all or gives me some excuse about the responsible person being in another department and that they can't transfer me to that person, but will put in a request that the person contact me, which of course never happens.

This review serves as but a warning to other potential MFC customers out there, but as for me, I'll do what I do in situations like these and talk with my wallet; I will never finance anything via MFC again and for the first time in my 22-year history with them, I am seriously considering closing my account with Nedbank.