Settlement and Shortfall

MFC wow I have never experienced such poor service I was involved in a car accident on there 10th of February 2020 insurance processed kicked in vehicle was written off and everything was complete on there 25th of March I got my normal debit order which I didn't understand why I then followed up with MFC I was told they haven't yet recieved funds from there insurance of which even if they receive there funds there will be an outstanding amount because the insurance is not settling everything I told there lady I have shortfall insurance she was quick to tell me that shortfall wont pay off there whole odd outstanding amount that will be left out I was like really but when u offered me shortfall how it was explained its completely different from what you saying now it's two different things

However went back to my insurance they told me payment was done this is now last week from last week to this day I'm trying to call MFC and my calls get dropped tried call direct line for Chriseder Naidoo on *** that number is always busy throughout there day

So I have two issues already 1. no one getting to me after insurance paid MFC and 2.what exactly is shortfall insurance for

I can be contacted on ***

I wouldn't recommend MFC to anyone really just so disappointed