Settlement and copy of registration papers

<p>I settled my account two weeks ago, long before my installment was due. After sending countless e-mails and calls, I received a confrimation that the settlement amount was received and that they would close the account and that I should give the address for delivery of the registration papers, which I did. On the 1st of this month my installment still went off... After another round of mails and calls trying to figure out what is going on and why my registration papers have still not been sent to me, I managed to get hold of someone who said I never indicated where the papers should be sent (after sending the full adress twice), and that the money will be paid back to me within 7 days. She then took my delivery address and contact details <strong>again, </strong>and she was quite rude as well. To date, I have received no e-mail or phone call confirmation that the account has been closed and that I will receive my money back. This morning I get an sms from the courier company to phone for the delivery of my papers. MFC provided an incomplete address (my delivery address was confirmed on the phone with the consultant twice), and ommitted to give them my contact details resulting in the courier company not getting hold of me to deliver my papers. What is the point of providing you with a delivery address on an email as well as on the phone if you cannot provide the correct details to the couriers? I have never experienced such difficulty getting the basic services done as one should expect. Could I please get confirmation that the account has been settled and closed as soon as possible. As well as an indication of when the money owed to me will be paid into my account.</p>