Settled my small car account - and NO RESPECT OR DIGNITY for me!

Good day - I have tried the past two days to get settlement amount for my vehicle. Calls dropped - e-mails not even being attended to ... I have been retrenched 3 years ago ... and even then did not miss a single payment. Finally got through this morning and being unemployed I have not once lapsed payment ... during COVID lockdown period I requested ONCE for a payment to be moved. The way that the operators spoke to me was absolute disgrace! When I asked questions about the documentation for the vehicle as I have now fully paid my settlement amount, I was treated like a piece of garbage! I feel extremely hurt and offended as I want to buy a new vehicle soon and hoped that I could make use of MFC Finance once more ... Clearly if you bought a SMALL car - you are not respected as a client ... probably if I buy a million and more valued vehicle - one will probably be treated with respect and dignity.