Settle account

I would like to settle my account. I'm trying ever since last year to get the settlement amount. I sent Teboho Khothule, Consultant: Special High Risk Recovery | Collections and Recoveries MFC| MFC, a division of Nedbank, several mails, but with no reply, got the proof. When I was in arrears last year, I heard of him often. Now I want to settle, its like a never ending story. I phoned the call centre 3 times and the first two ladies told me somebody will phone me back. Needles to say, that wasn't the case. the third lady told me that the call centre was inbound and nobody will phone me back. Frustrating that 3 people from the same call centre differs in their story.. PLEASE PHONE me to settle my account and get the documentation.<br>