SP
Sylwia P

1 reviews | Active since Nov 2017

02 Nov 2017, 09:12

Service! What Service? Feedback! What feedback? MFC won't come back to you and rather favour ************ dealers to retain the business from them.

Purchased an Audi from Peugeot Northcliff on the 11/10/2017 and all was good. On the 15/10/2017 the oil light came on and we contacted Audi for assistance. According to Audi this car was booked previously with the east rand branch before and there was a quote for R65000 to replace the pistons and rings. Peugeot Northcliff said their mechanics checked the vehicle and said they cannot find a problem on the Vehicle despite Audi confirming the problem. We have the report and Quote from Audi which was sent to MFC and Peugeot. We have contacted MFC by phone and email and we have not to date had any formal feedback from them. We were told that Christopher Coetzee from MFC was handling the case who never answers his phone or does not reply to emails. He told us that we must wait 7 days, 11 days ago. Sent him an email 4 days ago and we still waiting for a reply. Tried to call him yesterday, no answer, tried him today, no answer. We are meant to have a 5 day cooling off period for this finance deal but both MFC and Peugeot is ignoring this period. Despite the fact that we towed the vehicle back to the dealer 4 days after collecting it. The dealer Mark from Peugeot is arrogant and not willing to assist, the bank is unhelpfull and ignores you. My view is that MFC is favoring this dealer so that they continue to get business from them. We will now let the law follow its course and see how this turns out. Don't finance with MFC and DON'T even think of purchasing a vehicle from Peogeut Northcliff. For everyone reading this post, ill provide regular updates from what the dealer and MFC decides.

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Replies (1)
Motor Finance Corporation
Motor Finance Corporation's reply02 Nov 2017, 09:31
Official

Dear sylwia-parzuchowski

We acknowledge receipt of the complaint.

We confirm that we did try to contact you with no success.

Please can you furnish MFC with your ID number or account deal reference number.

Kind Regards

Sharyl Naicker

Client Value Management

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