*********** service

I just spoke to Khumo who just depleted the little energy I had left this morning . My query is very simple - I was debited incorrectly and need to be refunded . The account does show of the payment that was taken and just need to be refunded . I’ve sent my bank statements too . I’m told again they need proof of payment when they can clearly see I was billed incorrectly ? What a **** show.