Seriously

In dec i lost my contract but i got a new job starting 2 Jan 2018 so I was not able to make full payment on my car on dec 16 i went into nedbank florida to try make an arrangement they said i need to contact MFC direct but they said i could call from the branch which i did i spoke to a person there and they said i cannot not make a payment if i can at least pay half of the payment which i did. I said i would pay R500 extra per month which i am doing i also sent an email which they said someone will contact me. Which never happened now i have a JJ person that keeps phoning threatening to take me to court. I phoned to make arrangement that person said its ok now apparantely they cannot find it on the computer. Whose fault is that? Please go find the call are all call not recorded? Your people are really rude