Safe your self stress and go to a different bank

Dear MFC, My account has bean settled on the 7th of this month by the car dealer. I have made multiple phone calls regarding this issue where the loan is still not showing settled. I do have my phone recording (ACR) where I phoned on the 8th where the lady I spoke to, stated the account is paid up she is sending it for closure, today I make the call where again they say it was sent only yesterday for closure and will take up to 4 working days, for what do you have online questions if no one replies, when a reply is received its a stupid statement with no feedback only showing me the account is not settled only a part of the amount is paid? I do really take back the message I sent trough saying thank you for the great service so far, as you are making me stress about life, Thank goodness I did not switch over yet to Nedbank FNB is more solid that ever now