FT
Fidel T

1 reviews | Active since Jun 2016

20 Apr 2021, 15:04

RUTHLESS AND UNFORGIVING

I emailed MFC on the 14th April and talked to them about my employment situation and they called me back. I can only afford to pay full debit in 2 months time when I'm fully employed. I had also agreed with them that I will manually pay 50% or 30% of the instalment every month into the vehicle account. From the conversation I had with the consultant she agreed to halt my account from being debited and I should let them know when I have a salary again so they can activate my debit orders.

I received another call today from a man with an a very unforgiving and different tone making demands. He made it clear that MFC does not do that and I will have to pay areas separately while still obligated to pay the full Debit order every month. Should I fail to do that they will take legal steps with repercussions, less I should return the car for repossession or opt to sell it. They certainly know how to show their TRUE COLOURS during a pandemic and how to aggressively push for repossessing people's vehicles.

They know I'm nearly done with my car payments, but they'll take whatever opportunity to make money off your misery. So much for the caring and customer care. This pandemic has been very revealing indeed.

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Replies (1)
Motor Finance Corporation
Motor Finance Corporation's reply20 Apr 2021, 16:24
Official

Good Day Fidel


We acknowledge receipt of your complaint.


A complaints resolution specialist with contact you soon.


We do apologise for any inconvenience caused.


Regards
Julaine Miles