RUDENESS no work etiquette of Priscilla Madisha

Priscilla Madisha from MFC called me yesterday and I couldn't answer because I was in a meeting. About an 30 minutes later I called her back and she also didn't pickup. An hour later I got an sms that my account was handed over for collection because it was 1 and half months in arrears.

Today I got a call from the collections agency harassing me about making a payment. I informed them payment will be made to bring the account up to date in the month as this account has been constantly been paid over the last 5 years with no issues.

The main issue here is handing over an account that is 1 month in arrears without informing the client. Priscilla Madisha said there was no need to inform me as there was a clause on my contract that allows her to do so. I asked her to point me to that clause and she claimed she couldn't search while I was on the phone and that she would send it to me. I've been waiting the whole day and I have not received her email.

What most annoyed me, being their client for over 5 years, is her RUDENESS, she has no work etiquette. She had no consideration for my frustration that she handed over my account without talking me 1st, an account that is 1 month in arrears is normally up to date. She shouts on the phone and does not want to listen to me, her argument kept contradicting that I was 2 months then again 1 month in arrears.

I am done with MFC if this is how you treat your long time clients and will never recommend anyone else !