Rude unsatisfactory service

I am so disappointed I'm sick to my stomach... Due to Covid 19 I lost my employment and due to no income I could not make payments towards my vehicle. I have however found employment now and is willing to make regular payments. I have been in contact with Rachel Letwaba from Mfc via email. I have explained my whole situation and told her I want to make payments. But I'm R3000 in arrears which I'm also willing to catch up. She does not want to negotiate or assist a payment plan with me. Due to my working conditions I don't have access to my phone during business hours so I have authorized with Mfc to speak to my husband. My husband has been in contact with Rachel and she was very rude and abrupt towards him, so much so that she hung the phone up on him... I think as a "reputable" organization to treat clients in that manner is unacceptable... They are quick to take payments but are not willing to assist with arrangements to keep my vehicle. I will not leave this here, I will fight to keep our ONLY vehicle... I am DISGUSTED!!!!!!!