Rude unprofessional conduct

I went into debtsafe after my divorce to control my outstandindebt.somehow 2 vehicle 2 nov and did not reach mfc.a devision of nedbank.my debt agent asked me contack a employee joyse masemola. To make arrangements.the lady was rude,irritate and treatening and i tried to inform her about thei policies on line for which they have a solution for everything.she treatened me that by 1400 the car will be repssed by piete who previou came to my house unanounced and interrogated my 76 year old mother.when i spoke to the mfc employee i informed her their is no court order,no judgement and that she cant decide when she break a court order and that she is acting totally against her companys online problem solution.her answe was if you want to go to courts you will pay for costas if a magistrate already decided in her favour.i was expeting friwndly ,professional conversation and instead got aextremely rude irritated and treatening person.i was chocked to say the least.i tried to explain to her that mfc excepted the last 3 monts payments so how can i be terminated.i tried to be the better person and offer to pay all arrears on 30 may.al of sudden the outstanding amiunt owed jumped from 8 k to 11k in mintes?i responded that i will consultagain my debt review agent and she said on recording she doesnt care.the experience left me stressed an highly dissapointed an i started to feel like i felt when i had carona in january.