rude staff Veronica Booy payment not updated

<p>My mother made a R2,500 paymnet on my account on 29 July and it reflected on my account 1 August as a credit, but then it is debited as "client refund". My mom sent proof of payment to Ms Modikwa and to Ms van Tonder but no help. Bafana also handled the query to no avail and referred me to a MS Veronica Booy who said I must not give her attitude when she asked me who did the client refund and I said how should I know because it is obvious its some MFC staff. There was no money refunded to my mothers FNB account and I have been strggling to get this sorted out since the payment date</p>