Rude, *****-Sales Agents

I received a call from one of the sales agent who was very RUDE, he was selling a Value Added Product for my vehicle. I told him that I was not interested, but he told me that it was compulsory if you did not buy the car cash. To my surprise when I received a welcome letter last week, it says that I agreed to the product. The agent was rude to the extent where he did not give me time to breathe during the call. He just told me about his product and when I asked him questions regarding it , he did not want to answer them.

I called the MFC line today, the guy who was assisting me did not even care how I was treated and **** to, he just said that he will send me a form to fill to cancel, why do I have to fill in a form to cancel when I did not sign any forms to join.

I cannot deal with agents who are rude and lie, MFC needs to train their call centre agents and have a QA team to listen to their calls. They cannot lie to people in order to get sales.