RUDE COLLECTIONS AGENT BY THE NAME GIVEN

Dear MFC MANAGEMENT

I am very disgusted with the service received from one of your collections agents by the name Given.

First of all i contacted your call centre on 31 March 2022 and asked one of your consultants whether there is still time for me to make an arrangement to make a payment on 2nd of April instead of the 1st as per the normal agreement. The agent advised me that it will not be possible but MFC makes use of a "Nano Tracking" debit order system which means it tracks from the 1st to the 3rd of each month. If no funds is available on the 3rd it will reverse i will then need to phone MFC to obtain the information for making an EFT payment.

The morning of the 2nd of April i received a message from my bank to advise that the debit reversed despite the fact that the funds was available in my account on the 2nd as agreed.

I decided to phone your collections department yesterday afternoon and in the middle of explaining my story the call cut. When i phoned back i was advised that your lines are closed.

I decided to give it a second try this afternoon and to my surprise came across a very rude and obnoxious agent by the name of Given.

After explaining my situation to Given he proceeded to give me the reference number and the steps to make an EFT payment. I asked Given whether it is possible for me to change my debit order date to the 2nd of each month to avoid this problem and Given told me this is not possible as MFC makes use of a "Nano-tracking" debit order system and if no fund is available by the 3rd of each month the debit order will return.

I advised Given that this is the exact same story that a previous consulted told me wen i phoned on Thursday 31 March and on the morning of the 2nd April i already received a message from my bank that the debit order reversed. Given rudely interrupted me and told me: "Well then the problem is with your bank so you need to contact them"

I proceeded to explain to him that i actually have another debit order that makes use of this Nano-tracking debit order system that starts tracking from 28th of each month and when the funds becomes available on the 1st my debit always goes through successfully. I told him that clearly the problem is not with my bank because if you make use of the Nano tracking system it should work the same. Given rudely interrupted me again and told me: "its not the same".

I asked why is he so rude and sarcastic and not allowing me to speak and he proceeded over me. I then told him that whether you want to know it or not, as a MFC customer i do pay your salary. Given interrupted me again and told me: "im sorry you are lying"

Given then told me: pay your account and follow-up with your bank and ended the call before i could get a further word in.

NEVER in my life have I been spoken to or addressed in this manner. The first thing i did when i got home was to pay my account because i never refused to pay my account in the first place, in fact i contacted your collections team to make arrangements prior to the 1st of April to avoid this from happening. So it is very disgusting to be treated as someone that is refusing to pay my account. Its also shocking to know that this is the kind of service cultivated at MFC.

I would like to following:

A senior manager to listen to the recording

Senior management to contact me with an apology and feedback on what will be done in terms of disciplinary steps against Given.

Call Details as follows: Number: *** Date: 05 April 2022 Time: Between 16h25 and 16h30 Agent: Given (He also refused to give me his surname)