Rude and Unhelpful customer service Call center

I have a missed installment on vehicle account *** with MFC resulting in the account being in arrears, I have power of attorney over the account under the name of my brother.

He called befor the missed installment as he asked for a change in debit date to the last day of the month they refused the change saying they need pays lips and bank statement, which is very odd asking for such for a simple change in debit dates.

As the holder of power of attorney they called me for the missed debit I had already started PAYING extra towards putting the account up to date, I explained what had happened and what my intentions are to putting the account up to date.

After explaining on the phone again I was still asked to send a letter which also made no sense to me as what I'm going to put on the letter is the same as what I just explained I was authenticated so they were sure it's me they were speaking to.

I still wrote the latter and sent it later they came back and said I must sighn the letter this simple request I was asking for was now really starting to irritate as they keep asking for the same thing over and over and they request these requirements one by one why can't they send everything at once so I don't have to keep doing the same thing over and over.

I still signed and sent the letter, they again later came and said there must be a reason on the latter for the missed premium, That took me a while to see but I still called and explained to the agents who said theyl put a note on the system.

Due to work I am mostly unavailable to take calls hence I called whoever tried to call me later when I have the chance and airtime.

These guys after providing them everything they still call me and my brother almost every hour every day.

On the 23rd August I called in again asked for the same assistance the lady I spoke to said she can't help as the debit is already tracking I must call after the 26th I then asked for her team leader she said the team leader would call me she is currently unavailable, I never got the call.

30th August after the 26th as I was told I called again at about 12:26 spoke to a guy by the name of Bongane very rude agent who sounded so unenergetic, I explained to the agent that the account is not on my ID take the registration number so you can pick up the account number, he refused at 1st saying he can't pick up the account with the cars registration after forcing him he actually picked it up, and still told me that he can't help the debit is still tracking.

Really irritated now I asked him to do something so that they stop calling us and we don't have to call in again for a request that's already on their system verbally and in writing that they just don't want to action, after long hold of dead air the agent came back just to ask if am I done?

I had to ask him the same question if he is done on what I requested he said no he can't help and he kept talking over me , so I then asked for the team leader AGAIN I was told AGAIN that they were unavailable.

I asked for a manager he said I must hold and he put me through to Leon another agent not team leader not manager I had to battle with the guy for over 26 minutes on the phone the agent also talking over me he was refusing to give me the name of the agent who put me through to him he just wanted to escalate eventhough I hadn't explained what's going on also said he can't pick up the account with the car's registration also after forcing him too with alot of dead air also talking over me he finally gave the name Bongane, I then asked for the manager AGAIN I was put on hold for about 6 minutes before for the agent hung up the call in my ear.

I hostly don't know what to do now the guys keep calling for their money when I can't answer due to work there's a request on the system that states how they should take their money but they don't want to action it.

I've had alot of return debits on my account resulting to more and more bank charges bacause they refuse to change the debit date to one that I'm comfortable paying LAST DAY OF THE MONTH.

I can't get help from the agents not the team leaders or managers.

So frustrating and unhelpful to the customers by this CUSTOMER SERVICE CENTER, unhelpful and rude agents with team leaders and managers who just don't want to do their work. Worst service ever they take the up from any financial institution.