rude and unable to understand

I have used m.f.c without missing a single instalments suddenly there is a hitch. So i get phoned by an American voice recording asking me to hold. Finally this voice comes on the line saying all calls are recorded please confirm your i.d etc.<br> How about stating who you are and what it's in connection with and most important is it convenient to talk. Remember mac you sharks are making a huge amount of interest for doing nothing other than lending me money. As a result i will never use you people again