Rude and arrogant staff who dont know what they are doing

I write this mail in utter disgust with the service received Firstly a sms was received that my account needs to be FICA which was done immediately on the 7th May and the consultant even assured me ,I just cant seem to recall his name but being a bank yourl will have the recordings and details .Today I spoke to Mpho Babayi on the 23 May @ 09:23 explaining her the situation and she tells me that I need to go to the bank to sort ,who is not doing their job or don’t know how to resolve this and on the 7th May I did do the Fica with the consultant and Mpho cant even advise what I need,so I had to go to the bank to resolve this .No customer service whatsoever.Rude and a dont care attitude.

Secondly-On the 19th May I received an sms to notify me that the debit order date for the vehicle will be the 23 May,so the next day i called in and spoke to Jackie and I told her my debit order date is on the 25th which is a Sunday so my salary date will be the 24th May and she assured me that no debit will be done on the 23rd May yet again another consultant assuring me to ignore the sms as there will be no debit for the 23rd May,today being the 23rd May a debit order was tried and it was returned ,DO YOU HAVE ANY THAT THIS AFFECTS MY RECORD ,i have emailed and there has been no response.