Ripp off/ Low level of service

I am very upset with regards to the service that is given to me.<br> I have been emailing just to get confirmation with regards to the refund of my account.I have spoken to Masentle the 30 March 2015. I was advised that she has submitted an refund request for the extra amount that was debit on my account. As far as our conversation I had only to paid R1000 which I made a transfer. The account was suppose to be closed.Why I am ****ed off is the fact that I have things to do with the money and I don't think that a refund can take more than ten days.I have been trying to contact Masentle and so far nothing is happening. The worst is that all I wanted was a email confirming our conversation. As a loyal customer been with you guys for more then four years. I think that the treatment I am receiving is just not on. The communication between the MFC and regent needs work cause during this time I have had to contact regent myself just to get things going. By the way they also don't read their emails. I don't think it is fair towards me as a customer spending my airtime to call around and still not to be given the service that I think I require.