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Keletso M

1 reviews | Active since Nov 2018

27 Feb 2019, 20:21

Repossessed vehicle

Palesa Moloi from MFC was so quick and hesitant to collect my late father's vehicle after he passed on. I asked her to keep it until the pension fund was paid out. I emailed her and asked for the settlement letter, now she is not responding. Is this how mfc operates? You take take take but give back? Please, I want to pay off the remaining amount and get the vehicle back.

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Replies (3)
Motor Finance Corporation
Motor Finance Corporation's reply28 Feb 2019, 08:41
Official
Dear Kelly98

We acknowledge receipt of your complaint.

Your complaint has been assigned to a service resolution specialist for perusal.

You will be contacted shortly and your complaint will be addressed.

Kind Regards
Sharyl Naicker
Client Value Management
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KM
Keletso M's update13 Jun 2019, 22:22
Reviewer Update
Can you believe that it's been 3 months since I paid off the amount due, and while yes I received the vehicle, I haven't received the registration documents for the car and without them I can't renew the license disc which expired last year. I got the car back, great! But I can't drive it. It's been a month since Palesa Moloi said she'll courier the documents and I don't understand why it's taking so long, cause the last time I checked it only takes about 2 days to courier a document. I would like to what's going on? 
Motor Finance Corporation
Motor Finance Corporation's reply14 Jun 2019, 07:36
Official
Good Day Ms Makaota
 
 We acknowledge receipt of your complaint.
 
 Your complaint has been assigned to a service resolution specialist.
 
 You will be provided with feedback.
 
 Kind Regards
Esmeralda Bagley
 
 Client Value Management.
 
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