Refusal to refund double debit

Got a call from Regan Munnik, the Resolution Manager at Nedbank head office who told me that I will just wait for my money and it will not help that I send my complaint to every bank! Thank you Regan for proving that Nedbank doesnt care about their customers. You must be a real asset to the vision and mission that Nedbank has which is obvious a fallacy! Legal recourse will be taken for patrimonial and non-patrimonial loss for Nedbank's ignorance of client complaints and the failure to perform as per the banks mandate to clients! If this is how a Resolution Management treats clients, I dont even want to think about the rest of the management team at Nedbank! the best news we got today is that Nedbank doesnt have the R3000 to refund us....