Refund not done

<p>I mistakenly double paid my account in July and requested a refund on the 27 th of July. I received a mail saying that the refund will take 7 to 10 working days. Since the 28th I called several times and was told that the query is wityh the refunds department. This morning (15/08/2016)I called and was advised that that the refund wont be processed instead the 2nd amount will be held back for my September installment.</p> <p> </p> <p>I am not happy with this ****py service and I want my refund done today as you have no right to keep my money without discussing it with me. </p>