REFUND

On the 25th June 2015 my account was not debited, I called *** and spoke to the lady who was in charge of my account Matsepo and she advised me that there was a system error on their side that she will ensure that my account would be debited in 2 days. Around the 12th July, an agent called wanting to collect or make an arrangement on my account, told him I will call MFC for follow up. I called Matsepo again and was informed that there was still an error and their system does not give a reason for not allowing my debit order to go through. I made EFT payment. July 25th debit order did not run again, called Matsepo, no reply - called the call centre and they referred me to Joyce Masemula *** still did not manage to run the debit order - case was referred the manager but I could not get hold of him as his number *** is never picked. August 25th a double debit was run on my account, one for 2,685.28 and one for 3,136.88 which apparently includes collection fees for June - I would like to be refunded on the extra amount deducted as no fees were to be added. I spoke to Matsepo on the 28th and she advised me to submit a 3 months statement and can not get hold o