Really disappointed
I have been a loyal customer for years with MFC and Nedbank. I have not missed payments on my vehicles. My vehicles payment is due on 5th of every month. I did a transfer on 3rd and 2 transfers on the 4th of December. I received numerous messages this morning 7th December saying that my vehicle account has been handed over to the debt collectors for collection. I mean SERIOUSLY! I then received a phone call from a gent who doesn't introduce himself saying he is from Nedbank and he would like to collect my vehicle as it hasn't been paid!! I have sent him proof of Payment through to him... This type of behaviour is unacceptable of MFC and Nedbanks part!!! All you banks are all the same !!!!
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Motor Finance Corporation's replyOfficial
08 Dec 2015, 10:00Hello D de Pontes,
I apologise for the inconvenience caused.
I confirm the matter is under investigation, and we will endeavour to have your complaint resolved.
A service resolution specialists will be in contact with you shortly.
Kind Regards
Sharyl Naicker
Client Value Management
***
I apologise for the inconvenience caused.
I confirm the matter is under investigation, and we will endeavour to have your complaint resolved.
A service resolution specialists will be in contact with you shortly.
Kind Regards
Sharyl Naicker
Client Value Management
***
Motor Finance Corporation's reply08 Dec 2015, 10:00
Official
Hello D de Pontes,
I apologise for the inconvenience caused.
I confirm the matter is under investigation, and we will endeavour to have your complaint resolved.
A service resolution specialists will be in contact with you shortly.
Kind Regards
Sharyl Naicker
Client Value Management
***
I apologise for the inconvenience caused.
I confirm the matter is under investigation, and we will endeavour to have your complaint resolved.
A service resolution specialists will be in contact with you shortly.
Kind Regards
Sharyl Naicker
Client Value Management
***