R4500 REFUND NOT PROCESSED

I have been waiting for my refund to be processed, of which my account was incorrectly debited on 26th March 2018. I then called on the 27th and the 28th and was eventually told to send through proof of payment for the amount of R4000 which I paid on 23th March 2018. The account is in credit/advance for R4500 because MFC debited me R3500 + R500 + R500 on the 26th, when in fact i had already paid R4000 which was due. I since sent the documents on 28th March and have been sent from pillar to post about my refund of R4500. Today is the 9th April 2018 and still I have no refund on my bank account!!! Whilst it's a small amount of money for such a BIG CORPORATION like MFC, it's actually a lot of money to me, that I need to use to handle my responsibilities!! By the way, this is the email I received on the 6th, more than 72 hours has passed now, still nothing on my bank account: --------------------------------------------- Good day Kgotso

Thank you for your email.

Your request has been forwarded to our relevant department for assistance. and the refun has been requested for release this means that the refund will be processed within 24 to 48 working hours.

“Did you know you can now manage your account online, register on our website on www.mfc.co.za for settlements, border letters, statements, and a lot more. “

To obtain your settlement, SMS the letter “S” followed by your ID number to 31795 or e-mail the letter “S” followed by your ID number to **********

All queries are to be directed to ********** or faxed to ***.

We trust the above is in order.

Kind regards

Multi Media Contact Centre MFC, a division of Nedbank Sunninghill Campus 24 Achter road Sunninghill Johannesburg Gauteng 2128 Tel : ***Fax : ***E-Mail : ********** Website : www.mfc.co.za Border Letters Enquiries Fax : ***E-Mail : **********