YM
Yolisa M

1 reviews | Active since Aug 2013

09 Feb 2015, 11:14

R4000.00 *******!!

<p>I was 2 instalments behind and I was gonna settle them in March, of which the last one was not via Debit Order. on the 1st I ensured there were sufficient funds on the acc but to my surprise the D/O did not go through. MFC sent people to collect the car, I was shocked as I had thought the D/O went through. They told me that because I paid the money in, I deactivated the D/O. When I spoke with their call centre when I requested Bank Details, no one said I will be deactivating the D/O. I spoke with &nbsp;collections and &nbsp;never mentioned it once that I would deactivate the D/O by paying the money in. now my car is repossessed and I must now pay a R4000.00 repossession fee! I must now pay because not even one of the people at MFC remembered to tell me this information. I will never recommend anyone to MFC! a friend of mine's car was repossessed by Wesbank and she never paid a repossession fee! I don't even want to mention the pathetic service I have received from MFC since I started calling them on Thursday last week!</p>

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Replies (1)
Motor Finance Corporation
Motor Finance Corporation's reply09 Feb 2015, 12:29
Official
Hello Yolz08,

Dear Yolz08

I apologise for the dissatisfaction caused.
I confirm your concerns are under investigation.
One of our service resolution specialists will be in contact with you.

Kind regards
Farzaana Bhikhoo

Client Value Management
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