Puppet show in the client services department in Nedbank (mfc)

MFC debited my account today while my debit order date is the 25th why are they doing that because its not like the 25th is on a weekend and their *********** rude agent AYANDA RADEBE tells me that the company stipulated in their terms and conditions that they can debit on whichever date they want she said i will send you the T and C which I'm still waiting for. What kind of madness is that such a huge bank with *********** agents peoples monies are involved here and their credit profiles. I asked her to transfer me to her superior she transferred the call to another agent so is this how Nedbank treats their customers? I spoke to a lady who promised to get their Supervisor to call me and I have been waiting for her to call me from 8:30am its 02:30pm when I called again I spoke to the agents who transferred me amongst themselves what kind of mediocre is happening in the Nedbank client services offices ARE THEY RUNNING A CRECHE full of old toddlers . their service is appalling