Process non-adherence and bullying

<p>Upon determination of a payment arrangement by MFC agent with myself on the call, I was more that happy to accept same. To my total dismay, MFC arrogantly refered the matter for collection despite the aforesaid arrangenment which their collection agent that came to my house on Saturday 12th affirmed that it was in bridge of standard process as he shouldnt have been appointed if an arrangement is in place. I was dumbstruck when he showed me his paperwork and the notes made by MFC on our telephonic correncepondence as it was in total contrast. He proceeded and made a very unreasenable, forced arrangement from what what agreed upon with MFC. With the call recording evidence in place, I wish to approach the Ombadsman itr as my call to MFC was met with arrogant resistance and want to escalate the matter further.</p>