POOR SERVICES BY MOTOR FINANCE CORPORATION

I am writing to express my extreme frustration and disappointment with the service I have received from Motor Finance Corporation (MFC) regarding my Nedbank Bodyline Maintenance Policy. Despite the policy elapsing, MFC continued to debit my account, and I was informed that I would be required to pay for the duration of my car contract.

Upon investigation innovative.group on behalf of MFC, it was acknowledged by MFC that the sales agent did not sell the policy to me according to their standards and policies. I was assured that the matter would be escalated to management for action. However, despite numerous attempts to follow up, I have received no further communication or resolution.

This is not the first time I have experienced poor service from MFC, and I am appalled by the lack of accountability and transparency. As a result, I have lost trust in the company and would not recommend MFC to anyone.