Poor service rendered

<p> </p> <p>I have been a Nedbank client for the past plus minus nine years. I am uterly disgusted by the lack of customer service and *********** staff.</p> <p>Firstly, I have previously been financed through MFC for my vechicle,currently it is paid up &settled to date. In the intrim I have decided to sell my vechicle, however, I have not received my papers inorder to sell my vechicle to the buyer interested due to the fact that according to Nedbank Kuilsriver branch they no longer have my papers. I am annoyed!!</p> <p>According to Nedbank Kuilsriver, they have sent it back to MFC,however MFC has received nothing on file. Nedbank Kuilsriver has blamed it on a courier service which might I add they apparently no longer use. To cut a long story short, nedbank/MFC told me that now I am liable to pay R400 odd to obtain my papers. My question is how am i accountable for this as number one i was not in the possession of my papers in the first place. Please explain to me why should i pay for it?why?if this specific branch lost/misplaced my papers,why am I accountable for this?if I was in the possession of my papers and I lost it I can understand the payment required. In this case I was never in possession of it. Whether I collected the papers months from now or whenever you should still keep my personal information in a safe place. What happened to customer service?how has the standards drop so much of such a huge organisation?<br />Is this how nedbank handles clients personal information? I need to get my vechicle sold and now this is a hold up. I am highly annoyed.</p> <p>Furthermore,I have recently app**** for vechicle finance again through MFC and my application was declined. I'm not sure why?but everytime this has happened. Im not told why my application has been decline. I need a vechicle, its not to say that i cant afford to pay for the vechicle. With my current vechicle which was fiananced through MFC as mentioned i earnes far less money per month. I simply do not understand. I have been loyal,why is it so hard to receive that in return?I expected better service. Again! What happened to loyalty ? Does that not matter anymore?</p> <p>I was under the impression that because I have been a loyal client and previous financed through MFC I would not have such a huge problem. I am nothing more than highly disappointed.</p> <p>Moreover, to think that I have moved all my banking over to Nedbank, reason because i was promised excellent service. If this is how this organisation operates i will withdraw all my banking and move back to the bank where a customer comes first. The client should feel impotant and not just a number on a data base. <br />I take a look at your values as an organisation. Seeking to be the largest bank in Africa?Nedbank surely needs to go re-evaluate their standards as they surely do not live up to them such as respect,accountability,people focused,integrity to mention a few.</p> <p>Kind regards,<br />Shandre Poole</p> <p> </p> <p> </p>