Poor service never debited my account

I have never experience such horrible experience from the 1st of October 2024 till today 03/10/2024 They didn't debit my account for my vehicle installment and I have been calling them the keep telling me only one person can assist me and whenever I am transferred there is no one the line doesn't even ring, what if that person dies tomorrow. Now I am getting sms that I missed my payment how when they never debited my account called my bank they confirmed MFC did attempted to debit. My bank confirmed the debicheck was accepted successfully and also MFC see that the debicheck was sent they don't have answer as to why the payment was unsuccessful. I wish I can take this vehicle back now I have to be calling none stop to be debited or else MFC come take the vehicle this is horrible very 1st installment and then this