POOR SERVICE! HIGHLY DISSAPOINTED!!

I app**** online for private vehicle finance. When I phoned in the consultant advised me that the application did not come through to their credit department and I should re-apply on the website. I then did exactly that. However it got declined.

So i phoned in again to ask what the reason was and the consultant just told me that there was an account showing in arrears, however I pulled my credit report and there was nothing in arrears?!?! I just find it very strange that in that same week Nedbank approved my credit card but I don't get approved for vehicle finance?!?

I don't understand this and the level of service was extremely low. No help what so ever. Dissapointed to say the least!!!