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Aviwe M

1 reviews | Active since Mar 2016

29 Feb 2024, 08:28

Poor service from Nedbank MFC

Nedbank MFC is failing to communicate with me regarding an Car Insurance that they made me pay. In October 2023 I was asked to submit proof of car insurance, I did send the proof to MFC. However, they continued to charge me about R600 for Insurance that MFC took out for the Vehicle.

I did not get any confirmation of receipt of the insurance, there was no communication regarding turnaround time for the Validation of the documents that I had submitted. I was paying 2 insurance for 3months and I did not want to cancel any of the insurance because I was afraid that I might not have cover should something happen. All that time there was no communication from MFC regarding the insurance.

On 8 February 2024 I received an email from some insurer(Direct Independent Brokers), informing me that the Insurance was cancelled and a Refund will be paid to me within 3-5 working days. Still no communication from MFC regarding the Refund, I called MFC and non of the MFC employees knew why the Refund has not been paid. I called DIB( Direct Insurance Brokers), they did not have answers and they said that will contact MFC and revert back to me, still nothing.

This has been a bad experience from MFC and I have never had any issues with MFC in our relationship of 10years. I hope that MFC will contact me with clear timelines and let me know when I'll be getting the Refund. I believe that someone at MFC will take ownership of this matter

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Aviwe M's update02 Mar 2024, 22:58
Reviewer Update
The communication from MFC has been poor, they contacted me regarding this complaint. The consultant just told me that I won't be getting the Refund for the Insurance because my account is in arrears and that was that. I questioned the fact that I was promised a Refund and no one contacted me after that, to let me know that the Refund would not be paid out to me. The consultant just said that I should use my logic, her explanation " Mr. Mtiya please use your logic, how can we pay out the Refund but your account is in Arrears?! Where must the funds come from?!". There was no further discussion after that, we did not make any arrangements but my account was debited later that with a 'Random" amount. The consultant was holding me at ransom because of the Arrears, I felt like the issue about poor communication or lack thereof , was not addressed. This is really bad business conduct by MFC, debiting my Cheque account at will. I expect that MFC communicates with me or we make arrangements if my account is in arrears, at least contact me before you debit my bank account. "Random" amounts being debited , on "Random" dates , is costing me bank charges for unpaid debit orders. I expect MFC to notify me when planning to Debit my account, so that I can make arrangements/provisions. I'm not disputing the arrears or MFC's right to recover any arrears but I'm disgusted by the manner in which they have gone about conducting this business. I am so disappointed by this ill treatment by MFC, just because my account in arrears, they do as they please without communication.