Poor service from Nedbank MFC

Hi, My compliant is about Nedbank MFC. I paid off my car on 16th February. On 22nd February I called their call centre on ***and was advised to lodge a request via their email service to have my eNATIS papers. On 23rd of February I lodged a request through email *** to have my papers. I was promised to have my papers within 7 to 10 days. When I received nothing, on the 5th of March I called again and again I was told that they are now sending and was advised that I would get the papers within 7 to 10 days. When I didn’t receive them on the 17th of March I lodged again a 3rd time by phone and was promised the same 7 to 10 days and upto haven’t received the papers. Iam gatvol with non service and left with no other option.

Meanwhile the same MFC called early March that I had overpaid them and they would refund part of the funds which they did, showing that their system is clearly showing that the car is paid up. Not sure if the problem is the frontline call centre agents or someone is the backroom who is sleeping on the job