Poor service from Motor Finance Corporation/ MFC Nedbank

I am writing in reference to the bad service I have been receiving and still receive from MFC Nedbank, that I personally experienced with your MFC, I'm still struggling to find a solution to the problem, and I'm left with no option but to raise the matter to higher authority. I thought I will enjoy your offers and services up until last month when this took place. On 29 October 2022 I paid the bank the remaining balance in my account of R13500 of which the account was said to have been handed over to the legal team. I then took a stand to make calls and send emails to MFC to correct the balance so that I could make my account up to date (Paid up) and to be able to receive the settlement letter and car registrations documents. After several calls to the department (MFC Settlements and legal) on my requests to get the settlement letter and car registrations documents. I was not helped was still not helped. MFC would report that the account is handed over to legal and MFC is unable to access the account. However, when calling the legal department. They would report that the account is paid up and no longer their responsibility and unable to access the account. With several attempts calls to both the mfc and legal team, I started to receive poor and bad attitude from both teams (hanging up the line/calls on me) however I kept on calling and some consults would take my information in pretense to be helping.

Today is the 16/11/2022 and still no help. my car is paid up, but I don't have ANY EVIDENCE OF THE SETTLEMENT LETTER AND CAR REGISTRATION DOCUMENTS. I feel ****med by MFC