1 reviews | Active since Apr 2017
Poor service delivery by MFC
Pathetic service and no response on complaints. I purchased a vehicle (Suzuki Swift) from Auto Pedigree (Brackenfell Cape Town) and received the vehicle on Saturday 2019-10-03. I returned the vehicle on Tuesday 2019-03-12 after I found out that the vehicle was damaged and badly repaired. The manager, assistant Manager and sales person acknowledged it. I called MFC on numerous occasions on 3 April 2019 to complain and to cancel the contract - no answer except a voice automated message - I send a complaint via email on the same day. On 4 April 2019 after no response, I called again and spoke to Amanda who acknowledged my complaint and informed me that the case will be handled and a representative will call me within 3 days - nothing happened and no phone call from MFC. I send a 2nd email on 10 April 2019. It is no w 1 month that I am without a vehicle and MFC has no interest in me as a client except that a contract was signed and they will debit the amount from my bank account by the end of April 2019. This is absolutely pathetic and there is no existence of any client service. I do hope someone from MFC see this complaint and will be able to assist in this regard.
We acknowledge receipt of your complaint.
Your complaint has been assigned to Shaun Fillander for perusal.
Kind Regards
Sharyl Naicker
Client Value Management
We acknowledge receipt of your complaint.
Your complaint has been assigned to Shaun Fillander for perusal.
Kind Regards
Sharyl Naicker
Client Value Management
We acknowledge receipt of your complaint.
I have noted, and escalated the matter to Shaun to advise on the account noted to give feedback accordingly.
Kind Regards
Robin Geduld
Client Value Management
We acknowledge receipt of your complaint.
I have noted, and escalated the matter to Shaun to advise on the account noted to give feedback accordingly.
Kind Regards
Robin Geduld
Client Value Management
