Poor Service

It’s been 2 months since my vehicle has been written off. I have been contacting MFC on a daily basis trying to get feedback. Yet to date my claim has not been sorted. I have not received any feedback on the current status Since insurance has paid out to MFC. Yet I am still receiving SMSes about my instalment while the vehicle is under claims and has been paid.

Today the CallCenter staff member that assisted me was extremely rude and cut the call on me while I was asking for her name. She refused to transfer me to anyone else that could help me.