POOR SERVICE- CLUELESS AND UNINFORMED STAFF

I called MFC on the 14/01/2015 as I wanted to arrange payments using the advanced money on my account before the debit goes off on the 25/01/2015. the lady i spoke to said she will send a request for that to be processed. i called again on the 19/01/2015 to make a follow up, another lady told me that the application was in proccess. on the 23/01/2015 I called again making a follow up and the guy told me that i do not have to make an application to arrange payment - this was information that the two ladies did not provide to me. i demanded to speak to the supervisor who informed me that there is no way to reverse the debit but she will arrange a refund after the debit has been processed and she promised to call me back on the 27/01/2015 to arrange the refund - she did not call me on the 27th. i made another call on the 28/01/2015 and another lady gave me a completelly different information. the refund was not arrange and i had spent over R300 of airtime to get this sorted out. I was not helped instead i regret ever contacting them for their assistance. My quiry passed through 4 consultant and only the 5th consultant was able to give information. they are clueless in ther jobs.