Poor service and understanding from MFC

I called MFC during November 2020 to enquire when my debit order for my vehicle finance would go-off for December 2020. On this initial call, I asked the consultant if my debit order could go-off on 24 December 2020. I am not sure how the consultant did not understand, but I was subsequently debited twice for the month - on the 26th November (my normal debit order date) and the 1st December 2020.

I called MFC to have this rectified and could not even understand how 1st and 24th December 2020 remotely sounded the same. Nonetheless, I was assisted and the refund was made. I mentioned to the consultant (on that call0 that the debit order should go-off on 24 December 2020.

On 24 December 2020, I called MFC again to enquire why the debit order had not gone off as requested and to my understanding the consultant mentioned that it would go off. This did not happen.

On 29 December 2020, my debit order had still not gone off and AGAIN I had called MFC to enquire why my debit order, as arranged, had not gone off on my account. By this time, I was infuriated because I was constantly calling to enquire why a company had not done what it said it was going to do and at the same time was wasting my time and resources.

On 30 December 2020, I was completely infuriated after receiving an email with a letter from the collections department of MFC having the nerve to tell me that my account is in arrears. I have been calling MFC since November 2020 making the arrangement for the debit order to go-off and now I am told that I am in arrears?

I subsequently AGAIN, called MFC on 30 December 2020, to speak to a team leader - to no avail. Eventually I was put through to the collections department where a said consultant attempted to hear me out. When I had questioned why I had received a letter mentioning that my account was in arrears when I know there were telephone recordings of me consistently asking for my debit order to be debited on 24 December 2020, she mentioned that she could not answer my question and mentioned that my account was in arrears. To make matters worse, the said consultant put the phone down in my ear. This made me so angry and is how I ended up writing this review.

The incompetence of consultants from MFC is pathetic! Here I was, trying to be a pro-active customer.

Should this situation affect my credit score - I will not take it lightly and will make the necessary further complaints.

It is of utmost disgust that we live in a country where poor service and incompetence is accepted!!